Pickup Policy
Fulfillment Model
AromaVert operates an exclusive, digital-first e-commerce boutique model. To ensure our operations remain eco-friendly and to avoid packaging waste, we do not offer traditional postal shipping or home delivery. All orders placed on our website are fulfilled exclusively via local physical pickup.
Fulfillment Fees
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Local Click & Collect: 100% Free (No handling or fulfillment fees apply).
Pickup Location & Instructions
Local orders are safely and securely prepared for collection at our designated physical partner counter:
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Address: #107 - 755 McGill Road, Kamloops, BC, Canada
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Fulfillment Window: Orders are typically processed and ready for collection within 24 hours of checkout.
How to Claim Your Order
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Complete your secure online payment on our website.
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Wait until you receive our official "Ready for Pickup" confirmation email.
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Visit the reception retail desk at the McGill Road address listed above during standard daytime business hours.
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Present your digital purchase receipt or order number to the counter attendant to claim your items.
Unclaimed Orders
Items not picked up within thirty (30) business days from the date of your "Ready for Pickup" email notification will be automatically canceled. A standard 15% restocking fee will be deducted, and the remaining balance will be returned via your original method of payment.