Refund Policy

All Sales Final on Sealed Goods
Due to strict public health, hygiene, and product safety regulations regarding professional salon hair care, clinical skincare, and human hair extensions, all sales are final once the items have physically departed our pickup desk.

 

Inspection at Time of Pickup
We strongly encourage all customers to inspect their items immediately upon collection at the McGill Road desk. If you notice an incorrect item, wrong size, or physical product defect while standing at the counter, please inform the attendant or contact us immediately at shoparomavert@gmail.com. We will swap or fix the order instantly before you leave.

 

Order Cancellations (Before Collection)
If you change your mind about a purchase before picking it up, you may request a full refund. Please contact us via email with your order number within 7 days of purchase to cancel your transaction and trigger a complete reverse credit back to your card.

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Online Exclusive Collection Items:

If your shipped item arrives damaged, defective, or incorrect from the manufacturer's warehouse, please email me within 48 hours of delivery with photo evidence. I will coordinate a free replacement or complete manufacturer return label at no cost to you. I do not accept returns for change of mind or buyer's remorse on shipped items.